FAQs

I have an emergency – what should I do?
  1. Call your insurance company/agent as soon as possible to report your claim.
  2. Call Us – we will not know your particular insurance policy but we do know; it will say it is your responsibility to limit your losses. In other words, doing nothing may not get you coverage, but doing something protects you and your family!

Do I have to work with the restoration company my insurance company/agent recommends?

Insurance companies are permitted to recommend preferred restoration companies; however, they cannot require you to use a specific company. This is 100% your decision.


Can Pro Restorations’ promise to you?

Our promise to you is to minimize the impact of your situation by clear communication, quick response and a solid plan of action to alleviate the stress during this unexpected occurrence and restore your property and peace of mind.


Safety and training of Can Pro Restorations’ personnel?

Can Pro Restorations’ policy is SAFETY FIRST ! We are committed to a healthy and safe work environment for our personnel as well as our customers.
Our personnel have received their FSRT (Fire and Smoke Restoration Technician) and WRT (Water Damage Restoration Technician) certification from The Institute of Inspection, Cleaning and Restoration Certification (IICRC). IICRC has served as the Industry Guardian for the cleaning, inspection and restoration service industries for more than 30 years.

Can Pro Restorations has accessed a number of trusted training vendors. We do as much training as possible here in the north from the Asbestos & Lead Abatement, Fall Protection, Confined Space to First Aid just to name a few.


Tips for recovering financially:

Prepare a list of damaged or lost items and provide receipts if possible.

Consider photographing or videotaping the damage where it occurred for further documentation to support your claim.

If possible, keep damaged items or portions of those items until the adjuster has visited your home. Do not throw away anything you plan to claim without discussing it with you adjuster first.

Keep receipts for all additional expenses that you may incur such as lodging, repairs or other supplies.

Make copies of all documents and pictures given to your adjuster or insurance company.

Can Pro Restorations